At Soluna, we are committed to providing high-quality women’s fashion and jewelry. Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in the same condition as received. All original tags, packaging, and accessories must be included.

Please note that certain items such as earrings may not be eligible for return due to hygiene and safety reasons.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be processed within 5 to 7 business days.

Refunds will be issued through the original payment method or via bank transfer, depending on the payment type used at checkout.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, worn, or damaged after delivery

• Items returned without original packaging or tags

• Sale, discounted, or promotional items

Shipping and Return Charges

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear details and, if possible, images of the issue so we can resolve it quickly.

Order Cancellation

Orders can only be canceled before they are processed or shipped. Once the order has been dispatched, cancellation is not possible.

Contact Information

If you have any questions about returns or refunds, feel free to contact us:

Email: info@solunafashion.com
Phone: +92 302 9082541